Greeting

1.) At the start of your shift study your patients for the day an know ahead of time who is coming in for the first time. (Feel free to write this down on a sticky note or paper with the time that they are coming in). These are your high priority patients!

2.) When a new patient arrives, stand up at your desk and greet them. "Hi, you must be __________, i'm _____________, one of the Wellness Assistants. Welcome to Foritfy!

3.) Let them know they can feel free to take their shoes off and put on a pair of slippers (in the wet, cold months we ensure outside shoes come off, in order to keep the clinic as clean as possible.)

4.) Offer to hang their jackets on the hook for them.

5.) Let them know they can grab a seat, and offer them a complimentary beverage. We offer complimentary tea, and coffee. Patients can also feel free to order anything they would like off the menu and we can add it onto their bill at clinic