Position Overview

Fortify's Wellness Assistants are truly the heartbeat of Fortify Wellness. As the face of Fortify Wellness, you are the first person that patients see and therefore are responsible for setting the tone for their appointments and displaying our culture through your exceptional guest experience.

As Fortify's Wellness Assistant you will be responsible for the following duties:

• Assist the Clinic Owner in daily tasks, projects, and initiatives, reporting in to management on a daily basis

• Providing an incredible experience to all Fortify guests 100% of the time

• Educating our guests on the services that we offer in the clinic

• Provide new guest tours and catering to guests needs

• Booking and scheduling appointments for multiple practitioners

• Looking for availability in practitioners schedules and filling them with waitlist guests or guests booked further into the future to ensure a full schedule

• Monthly Inventory control (includes a monthly inventory count, placing orders and restocking inventory)

• Answering phones/responding to emails

• Point of Sales (invoicing and billing)

• Daily usage of Scheduling Software (training provided)

• Cleaning, tidying, sanitizing and re-stocking of practitioner rooms- including laundry and organization

• Handling sensitive and confidential materials and documents

• Arranging couriers

• Scanning paperwork and documents to maintain a paperless system

• Pulling Jane reports, and analyzing data, trends and projections for the clinic

• Leading huddles with all the practitioners before every shift begins, bringing inspiration, clinic insight, and encouragement to start each shift on the best foot possible.